March 11, 2011 in Notes from the Nursery
I was called for jury duty? What does that have to do with plants, you ask. As I was having lunch in the cafe I was talking to a few ladies. I mentioned that I worked for a nursery and they asked which one. I proudly told them GardenSphere (always looking to promote the store). One woman asked what we specialized in. With a store that is only 5000 square feet we don’t really have the space to specialize in any one plant material. My response to her was, “customer service.” I had given the answer some thought. One thing we are known for is customer service. We offer free delivery, sell Christmas trees and deliver those for free too. If we are out of a product and you need it soon we’ll often make a special trip to a supplier to pick it up. In fact, as I type this Travis is headed to our pottery supplier to get a saucer for a customer. We make the greatest attempt to greet every customer promptly and with a smile. The guys do a fantastic job of remembering individuals names and little bits of information about them. (I’m still working on that.) We truly do specialize in customer service.
While we make it a point to make everyone feel welcome we couldn’t stay in business on customer service alone. Quality plant material makes our business successful.
This week we received a shipment of new vines (the wisteria are particularly beautiful). A few basket stuffers are starting to grace the shelves and we have some herbs to start your garden. Wallflower has it’s first buds. Winter Fire Redtwig Dogwood is stunning. We also have a new shipment of 25 pound bags of Dr. Earth fertilizers.
Coming soon are onion sets and seed potatoes.
We still make a weekly order to Territorial Seeds. If there is anything in the catalog that we don’t stock in the store we can order it for you and save you the cost of shipping.